General Terms and Conditions

The GR Mountain Silvaplana – St. Moritz website and its services are made available to you in accordance with the following Terms of Use and Service and with any other regulations published on our Sites (collectively, the « General Terms and Conditions of Sale »). Please read the following General Conditions of Sale carefully before placing an order. It is advisable to keep a copy of the General Conditions of Sale for future reference. GR Mountain Silvaplana – St. Moritz is a trading name of GR Engadin AG, with registered office in Switzerland, in Via dal Farrer 16, 7513 Silvaplana, CHE-463.827.326. You can contact us at the following e-mail address: info@gr-mountain.ch.

Confirmation and payment policy

To confirm your booking, we ask for a 50% deposit upon confirmation. The final balance must be paid five days before the lesson. The prices indicated are in Swiss francs.
If payment is made in euros, the service provider’s daily exchange rate will apply. For online payments, the user confirms that he is the holder of the payment card used or that he has received the express authorization of the holder.
All payment card holders are subject to validation checking and authorization by the card issuer. All credit/debit card transactions made for the services and products of GR Mountain Silvaplana – St. Moritz, operated by the GR Engadin AG company, are processed using a secure online payment gateway.
Covid-19 Surcharge: In the event of a lockdown, a pro-rated refund will be made via credit note.

Refunds

The refund of the price due to injury or illness occurs only with Swiss medical confirmation. Only unused days (difference) will be refunded. No refund will be made for cancellations that occur less than 72 hours before the start of lessons.

Cancellation policy

Cancellations or free changes to bookings are possible up to 16 days before lessons or the first lesson in case of package orders and must be confirmed by the ski school. From the 15th day to 3 days before the lesson, 50% of the amount paid will be refunded. No refund will be made for cancellations that occur less than 72 hours before the start of lessons. In serious cases of injury (or illness) the entire amount will be reimbursed (mandatory Swiss medical certificate). Course cancellations due to weather conditions (force majeure) will not be refunded. Private courses take place in any weather. The course ticket is not transferable! Unused course days are lost!

Sports course bookings (skiing, snowboarding, tennis, cross-country skiing, etc.)

The cost of the sports courses, if not explicitly stated, does not include either the material necessary for the activity or the use of the ski lifts. The ski school does not compensate for lessons canceled due to faults in the ski lifts. Please inform us in advance of any requests or concerns regarding dietary habits, medical prophylaxis, etc. so that the snow sports instructor can take the necessary measures. Please direct any complaints regarding ski and snowboard lessons directly to the ski school management. If a group is reduced to fewer than 4 participants, we reserve the right to merge groups or reduce the number of lessons. Thanks to the flexible organization, it is possible to change multiple teachers.

Injuries

We assume no responsibility for accidents that occur during or before sport lessons. Accident and civil liability insurance is the responsibility of course participants.

Contents of the online offer

All deliveries and services of the ski school based on online orders via the internet or other online services are subject to these terms and conditions. The ski school (hereinafter referred to as “author”) assumes no responsibility for the topicality, correctness, completeness or quality of the information provided. Liability claims against the author relating to material or immaterial damage caused by the use or non-use of the information provided or by the use of incorrect or incomplete information are basically excluded, unless intent or gross negligence can be proven negligence of the author. All offers are subject to change and non-binding. The author expressly reserves the right to change, supplement or delete parts of the pages or the entire offer without prior notice or to temporarily or permanently discontinue publication.

References and links

In the case of direct or indirect references to external websites (“links”) that lie outside the author’s area of responsibility, liability would only arise if the author was aware of the content and it was technically possible and reasonable to prevent use in the case of illegal content. The author hereby expressly declares that no illegal content was recognizable on the linked pages at the time the links were created. The author has no influence whatsoever on the current and future design, content or authorship of the linked pages. Therefore, the author hereby expressly distances himself from all contents of all linked pages that were changed after the link was created. This statement applies to all links and references set within the author’s own website as well as to third-party entries in guest books, discussion forums and mailing lists set up by the author. Liability for illegal, incorrect or incomplete content and in particular for damages resulting from the use or non-use of such information lies solely with the provider of the page to which reference is made, and not with the person who merely refers to the respective publication via links.

Jurisdiction, place of performance and choice of law

The place of performance is the headquarters of GR Engadin SA. For disputes arising from this contractual relationship, the location of the GR Engadin SA ski school is agreed upon.
Swiss law applies.